About this policy
This policy describes information processed through the Megnetic website, AI workspace, account services, and optional integrations. Contact support@megnetic.ai for privacy questions, access requests, or deletion assistance.
Information you provide
We process account details, prompts and conversation content, uploaded files, workspace records, and communications with support. When you use a paid service, we also process subscription, payment-status, credit, and usage records. Payment providers process payment details under their own policies. Do not include payment credentials in a chat.
How we use information
We use information to authenticate accounts, synchronize your workspace, respond to your requests, run features you select, maintain billing and usage records, investigate failures or abuse, and respond to support requests. AI outputs can contain errors; review them before relying on them or sharing them.
Google services and permissions
Google integrations are optional. Connecting one service requests the permission for that service rather than access to every Google service. Current native connectors request read-only access: Drive file metadata for file search and details; Gmail messages for inbox search and selected-message reading; calendars and events for schedule queries; Sheets metadata and cell values for spreadsheet queries; and Google Docs content for document queries. These tools do not send email, edit documents, modify calendar events, or delete Google files.
Google data use and AI processing
Google data is used to provide connected, user-facing features you request. Connector tools start disabled until you choose their permissions, and tool execution asks you to approve the arguments. Tool results are returned to your workspace and may be included in conversation context sent to the AI provider serving your request. Megnetic does not run a general-purpose model-training pipeline on Google connector data. We do not sell Google connector data or use it to target advertising. AI providers are separate services; contact support for the provider and data-handling terms applicable to your deployment before authorizing data you cannot share with them.
Google API data requirements
Our handling of Google API information is subject to the Google API Services User Data Policy, including applicable Limited Use requirements. Review the verification status and permissions shown by Google when you connect. We do not represent an integration as Google-verified until Google has approved it.
Other integrations
Other connected services provide information according to the account and tool permissions you approve. Their terms and privacy policies govern their services. Connecting an app does not automatically enable all its tools. An action in a connected service can disclose information or change external records; review the destination and arguments before approving it.
Service providers and disclosures
Operating Megnetic involves hosting and database infrastructure, authentication, AI model and routing providers, payment processing, and email delivery. Information needed for a request can be processed by the relevant provider. We may disclose information when required by law or when necessary to investigate fraud, abuse, or a security incident. Contact support to identify the service providers used for your account or deployment.
Storage and security
Connector authorization credentials are encrypted on the backend and are not displayed in the browser or included as model instructions. We use account access controls and HTTPS for deployed services. These measures do not make transmission or storage risk-free. Do not share passwords, secret keys, or information you are not authorized to provide.
Retention
Account and workspace information is retained while needed to operate your account and provide saved features. Security-event records have service-configured retention settings; usage and financial records may be kept separately for billing and reconciliation. Removing a conversation from the workspace may mark it deleted rather than immediately erase every database record. Billing records, security records, and existing backups can be subject to separate operational or legal retention requirements. Contact support for applicable retention settings or to request permanent deletion. Removing a UI item does not guarantee immediate erasure of every copy.
Disconnecting apps
You can disable tools or disconnect an integration in Megnetic. Disconnecting removes that connector's saved Megnetic credentials and configuration, stopping new requests through it. Separately revoke Google access in your Google Account connections. Disconnecting does not erase information already included in previous conversations or copies previously processed by another service.
Access, export, and deletion
Account services provide data-export and account-deletion controls. Account deletion requires identity confirmation and removes account-linked workspace records and connector credentials from the active account database; subscription cancellation or administrative assistance may be required first. Separate financial records, provider records, or backups may remain subject to applicable obligations. For requests involving prior chat content, uploaded information, access, correction, or deletion, contact support@megnetic.ai from the account address. We may need to verify your identity before acting.
Cookies and analytics
The service uses cookies and browser storage for sessions, preferences, and workspace behavior. Website analytics may be enabled in a deployment and may use cookies or receive page and interaction events. Browser controls can restrict cookies and local storage, which can affect sign-in and saved preferences. Do not place confidential information in page URLs or analytics fields.
Changes and contact
We may update this policy as the service changes. The date above identifies this version. Material changes to Google-data use may require renewed consent or additional Google review. Send questions and requests to support@megnetic.ai.